Support
Need a hand with Thoughtfluence? We’re a small team and read every message. Email is the fastest way to reach us — and the most common questions are answered below.
Write to support@thoughtfluence.io from your account address — include a screenshot if it helps. Most questions get a reply within two business days.
Billing, invoices & refunds
Curating, reading, and following are always free. To change your plan, update your card, download invoices, or cancel, use Manage billing & invoices above (or Settings → Billing) — it opens our secure Stripe portal. If a payment failed, the same portal is where you update the card to keep your subscription active. For a refund or anything the portal can’t handle, email support@thoughtfluence.io from your account email.
Common questions
My library isn't showing new posts
Your library aggregates each creator’s public feeds and refreshes in the background, so new posts can take a little while to appear. Reopen or reload the page on web, or pull to refresh on mobile. If a specific creator never updates, email us the creator and the platform and we’ll check the feed.
Managing what you see
You can hide individual creators, platforms, content types, or posts from your library at any time — those choices apply everywhere, including the AI context surfaced to connected assistants. On the web, open Library → Manage; in the mobile app, use Settings → Manage hidden.
Account & sign-in
Thoughtfluence uses one account across the web app and the mobile app — sign in with the same email, Google, or Apple on either. To change your email or password, use Settings → Account.
Deleting your account or data
You can permanently delete your account and all associated data from Settings → Account on the web, or from Settings → Delete account in the mobile app. For the full policy and a step-by-step, see Account & Data Deletion. Questions about the data we hold are covered in our Privacy Policy.
Thoughtfluence in connected assistants
The Thoughtfluence plugin and Claude connector connect your existing account to your library, saved insights and private Boards. Sign in through the connection’s OAuth window and review its requested permissions. Do not paste passwords or tokens into an assistant chat. The remote MCP address is https://www.thoughtfluence.io/api/mcp. Availability depends on rollout, your host and your account permissions.
Connect Thoughtfluence to Claude
In Claude’s connector settings, add a custom connector named Thoughtfluence with the remote MCP address above. Choose Sign in now and Use Claude’s published identity. Leave request headers empty, then complete Thoughtfluence sign-in and consent. A detected sign-in option alone does not mean the connection succeeded. If this flow fails, share the error and time with support; do not send tokens, authorization codes or passwords.
Connect Thoughtfluence to Muse
Paste the message at thoughtfluence.io/connect/muse.txt into a Muse chat, then approve the sign-in it opens.
Which account and subscription do I use?
Use the same Thoughtfluence account as on web and mobile. Existing permissions, quotas and subscription entitlements apply equally across connected assistants. Coaching from your Board, Board consultation and follow links work on every plan; when paid access is enabled, the other assistant tools require Curator Pro. The plugin does not initiate purchases or subscription changes. Advanced personal access tokens remain available for scripts and integrations that need them.
Where does Consult my Board save the conversation?
An explicit Board question and its reply appear in that group’s ongoing Insights conversation across web, mobile and authorized assistants. Rename a group or change its members and the conversation continues; older replies retain their original citations and membership attribution. Each turn uses the members selected when it started. Derived memory helps carry earlier decisions and open questions forward. Other assistant-chat messages are not automatically added to this history.
My Board is empty, full or archived
Groups can contain any number of creators, with up to ten explicitly chosen North Stars on each Board. Use Library → Manage Creators on web or the Library group-management sheet on mobile. If a Board is full, choose a North Star to remove before adding another. Empty and archived Boards keep readable history. Add members to an empty Board or restore an archived group before consulting it.
Disconnect an assistant or browser installation
Open Connected Apps and revoke the specific connection. Other connections and your Board history remain available. Reconnecting requires fresh consent. Revoking access does not erase data already copied by the assistant host; use that host’s deletion controls for its copies. See our Privacy Policy for transcript and memory handling.
Feedback & feature requests
We build Thoughtfluence for people who take their reading seriously, and your feedback shapes the roadmap. Tell us what’s missing at support@thoughtfluence.io.